Marketing Communications Lead
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| Job Type | Permanent Full Time |
| Location | Home based/UK wide |
| Area | 134,152,232,190,192,200,206,231,207,222 |
| Sector | CharityConstruction |
| Salary | £42.5k plus bens |
| Start Date | ASAP |
| Telephone | 01793734440 |
| Job Ref | 1255806 |
| Job Views | 127 |
- Description
- Marketing Communications Manager
- Responsible for all Customer Communications with Digital focus, B2B, B2C
- Well regarded global operating regulated business
- Three-year plan to become a fully integrated sustainable market leading provider
- Opportunity to build eCRM team
- Will suit a Marketing Communications Lead looking for next step in career
Rocking Bee Recruitment is looking for an experienced Marketing Communications Manager or Senior Marketing Communications Executive to own and lead the digital Communications piece for both B2B and B2C audiences for a well-regarded Global regulated mobility provider.
A progressive organisation with an exciting next three year plan, you have opportunity to make a real impact on the business and personally develop along the way. The role is home based with offices in Bristol. There is budget to grow an eCRM team. This is an excellent people focused business with an exciting sustainable market offering.
Key purpose:-
- Ensure effective, compliant and secure delivery of external communications.
- Support the customer services strategy and in-life excellence programmes to define, design and deliver world class customer communications.
- Drive the business’ transition towards a paperless customer experience, using digital tools and capabilities to help achieve business objectives.
- Support the development and optimisation of our single customer view through the reporting, insights & increased visibility of our comms schedule.
- Help ensure we retain full compliance with our regulatory obligations at all times.
Summary:-
- Own the build, test, delivery and reporting of all digital & offline communications inc. eCRM.
- Manage the documenting, maintenance and optimisation of all customer communications
- Research and develop new methods of communication to enhance customer experience
- Curate tone of voice and drive & implement adoption across the business.
- Lead customer communications team to ensure effective performance, growth and morale.
- Manage communications supplier relationships, budget and spend, holding regular reviews and reporting on monthly KPIs
- Build and maintain excellent relationships with internal stakeholders and customers
- Promote, champion and evidence compliance with regulatory obligations, incorporating TCF
- Manage our eCRM Specialist, who’ll build, test, deliver and report on all digital & offline communications inc. marketing automation.
- Set an example as a team player, respectful of others in the organisation and maintain a focus on overall business objectives; contributing towards a productive and healthy working environment.
- Ensure compliance with approved company, statutory and regulatory policies/procedures.
In addition, as the Marketing Communications Manager you should be:
- Expertise in marketing and communications strategy and execution in both B2B and B2C
- A minimum of 5 years’ experience in digital communications, ideally, from within financial services, fin-tech or services sector.
- Expertise with marketing automation systems .
- Experience with promoting single customer view via CRM systems e.g. Microsoft Dynamics, Salesforce.
- Line management experience ideal but not essential.
- Strong strategic, analytical, organizational and personal sales skills.
- Budget management and analysis essential.
- Excellent commercial awareness.
- A creative flair with an eye for design and attention to detail.
- An ability to work in a dynamic and fast paced environment, enjoying the challenge of managing multiple projects simultaneously, working under pressure and to tight deadlines.
- Strong interpersonal skills with stakeholder management experience.
- Intuitive understanding of customer requirements.
What’s in it for you?
• Market leading package to attract best in class
• Being part of a global leading organisation with significant opportunity for growth
• Shape and influence the customer message across a number of sectors
Next steps
If this sounds like you, please send your CV to us today!
