Customer Success Manager - Digital
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| Job Type | Permanent Full Time |
| Location | Home based / Wilts based offices |
| Area | 134,152,232,192,200,206,231,207,210,211,222,233 |
| Sector | CharityManufacturing |
| Salary | £50k plus bens |
| Start Date | ASAP |
| Telephone | 01793 734440 |
| Job Ref | 1251814 |
| Job Views | 60 |
- Description
- Customer Success Manager
- Enterprise Software Solution Provider
- Lead Customer Success for a Digital software offering
- Will suit customer facing experience from a marketing/digital offering
- Growing business online through the website and online shop
- Exciting high growth acquisition led organisation
Rocking Bee Recruitment is looking for an experienced Customer Success Manager to join a Global publicly listed Enterprise Software provider.
As a Digital Customer Success Manager, your primary focus will be developing, maintaining, and growing the offering to customers business online through the website and online shop. As the primary point of contact, for new prospects and customers, you will be responsible for the day-to-day and long-term success strategies through digital channels and the telephone.
Overview
- Manage the website, online shop, and Smart Reseller website.
- Be the customer’s point of contact for online sales and support enquires through the website.
- Grow product sales through the online shop.
- Report on the business metrics.
- Deliver the monthly newsletter and contribute blog/news items on a weekly basis.
- Ensure online sales are fulfilled in a timely fashion to maintain customer satisfaction.
- Build and maintain relationships with key customers, resellers, and industry contacts.
- Educate customers on new features, best practices, and collect feedback from users to improve their experience.
- Manage the onboarding process for new online customers.
- Deliver training and presentations which educate and enable new users, illustrating the benefits of the software, effectively communicating value to customers, and instilling confidence and belief
- Be proactive in identifying and remedying customer issues that are preventing them from using the system optimally.
- Leverage other internal departments to find solutions to a variety of customer needs with focuses on customer satisfaction and revenue growth
- Engage with customers and develop action plans to mitigate any potential risk of churn
- Develop a strong understanding of products and services Travel to external events, customers, and resellers may be required
In addition, as the Customer Success Manager you should be:
- Minimum of 3 years of experience in a customer-facing role with a proven track record of working with digital channels (website, email, newsletters, social media, etc)
- Excellent verbal and written communication skills. Must be able to communicate with customers in a clear, concise manner.
- Ability to utilize interpersonal skills to build business relationships quickly.
- Strong organisational and project management skills, Experience working for a SaaS software product company
What’s in it for you?
• Market leading package to attract best in class
• Being part of a global leading organisation with significant opportunity for growth
• Shape and influence cutting edge Ecommerce solutions across a number of sectors
Next steps
If this sounds like you, please send your CV to us today!
